Are you doing research on the ISO Scheme? To help you find out what you need to know, we have put together a summary of the information we think would be the most helpful, depending on the level of information you need.

For primary and intermediate school students:

We suggest you look at:

• Our brochure Do you have a dispute with your financial service provider?
• What we do

For secondary school students:

We suggest you look at:

• Our brochure Do you have a dispute with your financial service provider?
• The ISO Scheme
• What we do
• Making a complaint

For tertiary students:

We suggest you look at:

• The ISO Scheme where you can find detailed information about the ISO Scheme including why it was established, how it operates and the ISO's Terms of Reference and Rules.
• What we do
• Making a complaint
• 2008 Review of the ISO Scheme
• Annual Reports
• Consumer Information Sheets

Research on a particular topic:

If there is a particular subject that you wish to research, you may find using our search facility helpful.

If you want to find out how the ISO deals with complaints relating to a particular topic, such as vehicle modifications, our Casebook search function would be very helpful. This enables you to access our Casebooks which provide summaries of every case the ISO has looked at in a given year. You may also find useful information in our FAQs.