Making a Complaint

Making a Complaint

Is your company a Participant of the ISO Scheme?

The ISO can only consider complaints against companies which are Participants of the ISO Scheme. Click here to find out if your company is a Participant of the ISO Scheme.

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Ask the company to review its decision

Before the ISO can consider any complaint, the matter must have been through the company's internal complaints procedure. We recommend that you contact the company in writing and suggest you include Complaint Form To Company.

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If the matter is still unresolved...

If you are not happy with the company's decision about your complaint, we may be able to help. Have a look at Complaints the ISO can consider.

Before the ISO can consider your complaint, the company must provide you with a letter of "deadlock". This letter will state that you have exhausted the company's internal complaints procedure and a complaint can be made to this Office.

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Contact us

When you have received the letter of "deadlock" from the company, you must send it to the ISO Office within 2 months of the date in the letter. If you do not do so, the ISO cannot investigate your complaint, unless the company agrees. You also need to complete our ISO Complaint Form and attach a letter setting out your complaint.

If you have any queries telephone us on 0800 888 202 or email us at info@iombudsman.org.nz.


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