News and publications
Brochure
Newsletter - The Assessment
The ISO periodically publishes The Assessment. This includes news and updates about the activities of the ISO.
The Assessment Issue 18 June 2008
The Assessment Issue 17 December 2007
The Assessment Issue 16 April 2007
The Assessment Issue 15 September 2006
The Assessment Issue 14 April 2006
The Assessment Issue 13 May 2005
The Assessment Issue 12 September 2004
The Assessment Issue 11 June 2004
The Assessment Issue 10 February 2004
The Assessment Issue 9 July 2003
The Assessment Issue 8 July 2002
Previous editions can be requested from the ISO Office. You can also subscribe to receive our free newsletter by email.
Consumer Information Sheets
We have prepared a series of Consumer Information Sheets on issues which are frequently the subject of complaints made by consumers to the ISO.
Breach of Conditions of Driver's Licence
Basis of Settlement - Motor Vehicle Claims
Personal Superannuation Plans - Withdrawals and Transfers
Pre-Existing Conditions - Health and Travel
Casebook
Casebooks have been published annually since 1999 and provide case summaries of all complaints considered by the ISO each year. Subject to availability, Casebooks can be purchased in hardcopy.
Annual Report
Previous Annual Reports are available on request.
Reviews
In 2003 and 2008, the ISO Commission conducted reviews of the ISO Scheme. This was in accordance with the ISO's Terms of Reference which require regular public reviews of the ISO Scheme.
ISO Rules and Terms of Reference
