• The ISO Scheme |
• Background |
• The ISO Structure |
• ISO Rules and Terms of Reference

The ISO Scheme

The ISO Scheme was set up in 1995 by the insurance industry to resolve
disputes between consumers and insurance and savings companies. more

The ISO Scheme is independent, impartial and free to consumers.

The ISO Scheme

The ISO Scheme consists of Participants which provide insurance and savings services. It does not include brokers. It is not attached to the Government and does not operate by statute. Its membership is voluntary and its decisions are only binding on the Participants by virtue of their agreement to participate in the ISO Scheme. The ISO is unable to fine or prosecute any of its Participants for the failure to comply with any of the industry codes, or the provisions in the ISO's Terms of Reference. In that respect, it is quite different from a statutory based scheme which has been set up for the purpose of providing consumer protection.