Useful Links

• Broker and Insurance Adviser Associations
• Consumer Help
• Government Agencies
• Insurance Industry Links
• Other Dispute Resolution Services
• Overseas Insurance Ombudsman Schemes

If the ISO is unable to help you, try our list of useful contacts and links:

BROKER AND INSURANCE ADVISER ASSOCIATIONS:

The Insurance Brokers Association of New Zealand
P O Box 7053, Auckland,
Telephone: (09) 306 1734
www.ibanz.co.nz

Institute of Financial Advisers
www.ifa.org.nz

Life Brokers Association
www.lba.org.nz

CONSUMER HELP:

Citizens Advice Bureau
www.cab.org.nz

Consumers' Institute
www.consumer.org.nz

Legal Services Agency - Community Law Centres
www.lawaccess.lsa.govt.nz/law_centres.aspx

GOVERNMENT AGENCIES:

Accident Compensation Corporation (ACC)
www.acc.co.nz

Commerce Commission
www.comcom.govt.nz

Human Rights Commission
www.hrc.co.nz

Ministry of Consumer Affairs
www.consumer-ministry.govt.nz

Retirement Commissioner
www.retirement.org.nz
www.sorted.org.nz

Securities Commission
www.sec-com.govt.nz

INSURANCE INDUSTRY LINKS:

Australasian Institute of Chartered Loss Adjusters
Enquiries about loss adjusters in New Zealand and Australia
www.aicla.org

Australian & New Zealand Institute of Insurance & Finance
Enquiries about insurance industry professional qualifications and continuing education
www.theinstitute.com.au

Earthquake Commission
Enquiries about claims including earthquake, landslip and flood damage to land
www.eqc.govt.nz

Health Funds Association of New Zealand Inc
Enquiries about health insurance
www.healthfunds.org.nz

Insurance Council of New Zealand
Enquiries relating to fire and general insurance
www.icnz.org.nz

Investment Savings and Insurance Association of NZ Inc.
Enquiries about life insurance, superannuation and managed funds
www.isi.org.nz

OTHER DISPUTE RESOLUTION SERVICES:

Banking Ombudsman
www.bankombudsman.org.nz

Disputes Tribunal
www.courts.govt.nz/tribunals/disputes_tribunals.html

Parliamentary Ombudsmen
www.ombudsmen.govt.nz

Privacy Commissioner
www.privacy.org.nz

OVERSEAS INSURANCE OMBUDSMAN SCHEMES:

Australian and New Zealand Ombudsman Association
www.anzoa.com.au

Insurance Ombudsman Service Limited - Australia
www.insuranceombudsman.com.au

Financial Industry Complaints Services Limited - Australia
www.fics.asn.au

Financial Services Ombudsman - UK
www.financial-ombudsman.org.uk