• What We Do |
• Complaints the ISO can consider |
• Complaints about the ISO Scheme |
• Who can use the ISO service |
• ISO Privacy Policy

What we do

• The ISO Scheme provides consumers with the opportunity of resolving their disputes with a participating insurance/savings company.
• It provides an independent and impartial opinion on disputes.
• It is free to consumers.
• The ISO's decisions are not binding on consumers. If a consumer is unhappy with a decision of the ISO, he/she can still take the matter to court or other dispute resolution service.
• The companies are bound by the ISO's decisions.