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• Complaints the ISO can consider |
• Complaints about the ISO Scheme |
• Who can use the ISO service |
• ISO Privacy Policy

Who can use the ISO service

Customers of participating companies can have their complaints considered by the ISO, provided that the complaint comes within the jurisdiction of the ISO.

The consumer making the complaint must either be the policyholder, or must bring the complaint to the ISO on behalf of the policyholder.

The ISO cannot accept complaints from uninsured third parties.