The ISO Scheme was set up in 1995 by the insurance industry to resolve disputes between consumers and insurance and savings companies. more

The ISO Scheme is independent, impartial and free to consumers.

The ISO Scheme

The ISO Scheme consists of Participants which provide insurance and savings services. Its decisions are binding on the Participants by virtue of their agreement to participate in the ISO Scheme. The ISO is unable to fine or prosecute any of its Participants for the failure to comply with any of the industry codes, or the provisions in the ISO's Terms of Reference.