News & Publications

Tip of the Month

We are in the process of changing our name to become the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme). The name change will take effect from 1 November 2015, however our Participants will be updating their documents from 1 July 2015 onwards. See details under Media Releases.

About the ISO Scheme

Hear from Insurance & Savings Ombudsman Karen Stevens.

Making a complaint: interview with Karen Stevens