Useful Links

 

If the ISO is unable to help you, try our list of useful contacts and links:

BROKER AND INSURANCE ADVISER ASSOCIATIONS:

The Insurance Brokers Association of New Zealand
P O Box 7053, Auckland,
Telephone: (09) 306 1734
www.ibanz.co.nz

Institute of Financial Advisers
www.ifa.org.nz

Life Brokers Association
www.lba.org.nz

Professional Advisers Association Inc
PO Box 38105
Wellington Mail Centre
LOWER HUTT 5045
www.paa.co.nz

CONSUMER HELP:

Citizens Advice Bureau
www.cab.org.nz

Complaintline
www.complaintline.org.nz

Consumers' Institute
www.consumer.org.nz

Community Law Centres
http://www.lawaccess.govt.nz/CLS.aspx

http://www.communitylaw.org.nz/

New Zealand Federation of Family Budgeting Services
http://www.familybudgeting.org.nz

GOVERNMENT AGENCIES:

Accident Compensation Corporation (ACC)
www.acc.co.nz

Commerce Commission
www.comcom.govt.nz

Human Rights Commission
www.hrc.co.nz

Ministry of Consumer Affairs
www.consumer-ministry.govt.nz

Commission for Financial Literacy and Retirement Income
www.retirement.org.nz
www.sorted.org.nz

Financial Markets Authority
www.fma.govt.nz

OVERSEAS INSURANCE OMBUDSMAN SCHEMES:

Financial Ombudsman Service Limited - Australia
www.fos.org.au

Financial Services Ombudsman - UK
www.financial-ombudsman.org.uk

PROFESSIONAL ASSOCIATIONS:

Australian and New Zealand Ombudsman Association
www.anzoa.com.au

Australasian Institute of Chartered Loss Adjusters
Enquiries about loss adjusters in New Zealand and Australia
www.aicla.org

Australian & New Zealand Institute of Insurance & Finance
Enquiries about insurance industry professional qualifications and continuing education
www.theinstitute.com.au

Earthquake Commission
Enquiries about claims including earthquake, landslip and flood damage to land
www.eqc.govt.nz

Financial Services Federation Inc.
Enquiries about finance and leasing companies, building societies and other major financial services providers.
www.fsf.org.nz

Health Funds Association of New Zealand Inc
Enquiries about health insurance
www.healthfunds.org.nz

Insurance Council of New Zealand
Enquiries relating to fire and general insurance
www.icnz.org.nz

Financial Service Council
Enquiries about life insurance, superannuation and managed funds
www.isi.org.nz

OTHER DISPUTE RESOLUTION SERVICES:

Banking Ombudsman
www.bankomb.org.nz

Disputes Tribunal
www.courts.govt.nz

Financial Services Complaints Limited
www.fscl.org.nz

Financial Dispute Resolution
www.fdr.org.nz

Parliamentary Ombudsmen
www.ombudsmen.govt.nz

Privacy Commissioner
www.privacy.org.nz

Telecommunication Dispute Resolution
www.tdr.org.nz