What we do

  • The ISO Scheme provides consumers with the opportunity of resolving their disputes with a participating financial service provider.
  • It provides an independent and impartial opinion on disputes.
  • It is free to consumers.
  • The ISO's decisions are not binding on consumers. If a consumer is unhappy with a decision of the ISO, he/she can still take the matter to court or other dispute resolution service.
  • Participants are bound by the ISO's decisions.