Welcome to the Insurance & Savings Ombudsman ("ISO") Scheme Inc’s website. This is a very good place to start, whether you are a consumer or a financial service provider. We want to help you to resolve any disputes that may arise at the earliest opportunity. Early resolution is the key to successful business relationships.
The ISO Scheme provides a free, independent service for consumers with a complaint about services provided in New Zealand by participating financial service providers.
If you have a complaint about your financial service provider that cannot be resolved without assistance, we may be able to help. We can deal with complaints about: fire and general, health and life insurance, investments, loans and credit, superannuation, and financial services advice. Download the ISO Dispute Brochure for more information.
If you live in Canterbury and have been affected by the earthquakes you may like to read our Earthquake case studies, FAQs, consumer information sheets and news articles.
Video
For Participants
For new registrations, advancing an existing application, amending Participant details and membership renewal Click here
You can download the ISO Scheme Brochure.
ISO Scheme Webinar Series 2012 - Webinar 2 - Monday 28 May
'How to make an effective apology'