Welcome to the Insurance & Savings Ombudsman ("ISO") Scheme Inc’s website. This is a very good place to start, whether you are a consumer or a financial service provider. We want to help you to resolve any disputes that may arise at the earliest opportunity. Early resolution is the key to successful business relationships.

The ISO Scheme provides a free independent service for consumers with a complaint about services provided in New Zealand by participating financial service providers.

If you have a dispute with your financial service provider that cannot be resolved without assistance, we may be able to help. We can deal with complaints about: fire and general, health and life insurance, investments, superannuation, finance and financial services advice. Download the ISO Dispute Brochure for more information.

For Participants

For new registrations, advancing an existing application, amending Participant details and membership renewal Click here

You can download the ISO Scheme Brochure.