Welcome Page

The Insurance & Savings Ombudsman Scheme Inc. ("ISO Scheme") provides a free, independent service for consumers with a complaint about services provided in New Zealand by participating financial service providers.

We can deal with complaints about: fire and general, health and life insurance, investments, loans and credit, superannuation, and financial advisers.  For more information see Making a Complaint, the ISO Dispute Brochure, or call 0800 888 202. Our Consumer information sheets and FAQs may also help you with your enquiry.

If you live in Canterbury and have been affected by the earthquakes we have information specifically for you - Earthquake case studies, FAQs, consumer information sheets.

If you are a financial service provider and you wish to join the ISO Scheme, look at our ISO Scheme Brochure or Register Online.  For new registrations, advancing an existing application, amending Participant details or membership renewal Click here.



ISO Scheme Renewal

1 July 2014

Participants of the ISO Scheme renew your membership now.

Click on the register online link in the text above this box and follow the prompts.